Effective communications
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Effective Communication in Incident Management
Understanding Effective Communication
Effective communication in incident management encompasses face-to-face interactions and communication via radios and other devices:
- Face-to-Face Communication: Assessing information received on-site as a commander.
- Use of Communication Devices: Ensuring clarity and accuracy in radio communications.
Assessing Information Effectively
Key considerations for assessing information:
- Relevance: Is the information pertinent to the current situation and decision-making?
- Accuracy: Verify the source and reliability of the information.
- Timeliness: Ensure information is current and not outdated, especially compared to centralised news sources.
- Reliability: Trustworthiness of the source and any assumptions made.
- Credibility: Consistency of information and resolving conflicts with other received data.
It is crucial to verify and cross-check information before making critical decisions during an incident.
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