Dealing with the public

Video 67 of 100

2 min 23 sec

English

English

Want to watch this video? Sign up for the course or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.

Watch Using YouTube Player Transcript

Managing Public Interaction in Emergency Situations

Understanding Public Engagement

As a health service officer, interaction with the public may not be typical, but during initial incident stages, it becomes essential.

Challenges of Public Interaction

The public is often stressed and concerned, possibly having friends or relatives involved, requiring tact and empathy in handling.

Utilising Public Assistance

Engaging the public effectively:

Early Support: Public assistance begins before official responders arrive and can be directed strategically.
Optimising Resources: Use public assistance judiciously, especially in resource-constrained early stages.

Approach to Public Engagement

Engage with authority yet compassion:

Identifying Leaders: Target individuals with leadership qualities to delegate tasks effectively.
Task Assignment: Direct tasks clearly and assertively, focusing on specific roles like medical assistance or crowd management.
Task Orientation: Ensure clarity in instructions; task-oriented approach helps maintain momentum and control.

Effective Leadership Strategies

Guidelines for directing public assistance:

Assertive Direction: Issue clear instructions rather than seeking voluntary participation.
Adaptability: Reassign tasks swiftly if initial directives are not followed, maintaining operational efficiency.

By effectively managing public interaction, health service officers can enhance incident response coordination and effectiveness.

Recommended Products For You

Tourni-Key Plus £7.50 + VAT

Catastrophic bleeding kit polycarbonate cabinet - locked £396.00 + VAT

Celox RAPID 5 ft Z Fold Gauze £39.00 + VAT

WoundClot™ Trauma haemostatic gauze 10 cm x 10 cm £11.95 + VAT

Public Access Bleed Control Kit Pro - Large £80.00 + VAT

Celox Foxseal Vented Chest Seal £14.40 + VAT

Public Access Bleed Control Kit Pro - Small £29.99 + VAT